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Testimonials

  • ★★★★★
    We are extremely happy with our new hot tub cover. The price was reasonable and the shipping was extremely fast. Looks great even if there is no duct tape on it. Thanks

     

    Rod and Shannon
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Safety Standard

   


Shipping & Returns

SHIPPING

Shipping is FREE across Canada.  We use major courier services for shipping.  

Please note that some rural and remote areas may have an Extended Area Surcharge.  If this is the case, we will contact you and make arrangement before proceeding.

Most orders are shipped within 12-14 business days.  During the busiest season (May-Sep) it may take up to 3-3.5 weeks for production.  Orders received after hours on Friday or during the weekend and statutory holidays will be processed for production in the next business day.

We are unable to ship to Northwest Territories, Nunavut, and Yukon due to couriers network limitation.

Since the cover is a high cube large package, the courier will not be able to provide delivery to PO Box. 

All covers are carefully packed and inspected prior shipping out.  Courier deliver Monday to Friday during business hours excluding statutory holidays.  Shipments are NSR (No Signature Required) to ensure that packages are delivered without delay

In general, Canada is very safe.  No worry, if no one is at the delivery address to receive the shipment.  However, it is recommended to provide clear instructions with a safe place to leave the package when ordering.  We will try our best to pass on the message to the courier.

 

RETURNS

All covers are Custom Built to specifications provided by the customer, we do not entertain returns or exchanges of any kind except for warranty fulfilment.  All sales are final.  If you have any questions or concerns, please contact us.