Customer Testimonials

Received my spa cover yesterday. It is amazing. The fit is perfect and above all, this service offered by Factory Direct was exemplary. Their communication on the status of the order and the actual delivery was 100%. I checked our local Spa Store before I placed the order on line and was quoted $297.00 more for the same spec cover. Do not hesitate to buy from this company. You will not be disappointed. A very satisfied customer.

I just received my cover(just 6 days for delevery from Ont. to Nova Scotia. Very impressed with the cover, it fits better that the original one. Very good communication. The shipping cardboard box was damaged but the cover was saves by the great packaging.

Thank you.

Excellent quality, great price and exactly as ordered. Fast delivery and service. The company of choice.

Received my spa cover. Exactly as ordered with a bonus thermal blanket and locking straps for added safety. i'm very pleased with the color and fit. it was delivered at my door and i was so anxious to set it up. I would deal with your company anytime as you deliver on your pomice. Thank you very much and i will send your link to my friends in need of a cover. kudos to all.

It was great to receive our Hot Tub cover early, and have it fit! Thank you Bernadette

Thank you so much for your assistance. The spa cover was even better than I anticipated. Your website is very easy to follow and I will recomend anybody to have no concerns with ordering with you...Thank you for a great experience.

Excellent looking quality spa cover! Fits like a glove & is perfect! Shipped in less than 2 weeks, great price and we are very pleased!! Thanks!! Kim & Chris

Was VERY impressed with GREAT service and quality. Was kept updated by email with order received, processed and shipped. Received my spa cover in 6 days! and again was impressed on the quality of shipment. And the cover fitted perfectly. Thank you!

I wanted to take the time to communicate how happy we are with our new spa cover. The entire order process on-line, to keeping the customer up to date with the order updates have been so easy, very smooth and exceptional quick turnaround time to your front door truly remarkable and hopefully I will receive many happy years out of my cover but once I do require a new one I will certainly be ordering from your business again. Merry Christmas and Happy New Year

I had a slight problem with the cover that was shipped. Contacted customer service and they were fantastic! Quickly resolved my problem in no time.