Excellent value, shipped when promised why would anyone buy elsewhere!
Ron & Christine
Country Lane B&B Lakeville Corner, NB
WOW. We ordered our cover on Monday and it was at my door Friday afternoon. The customer service was excellent. They even called us to confirm the dimension of our tub before they made it! The finish is high quality, the price was awesome and we are very pleased. We will be passing Buy Factory Directs name on to all out friends.
Thank you so much.
Neil & Robin.
We are BRAND new to the spa scene. Our spa did not come with a cover. I have ZERO knowledge in spas. Your online measuring guide was extremely easy to follow.
We ordered our spa cover online. I put in the measurements, colour, and even added a website to my spa manufacturer. When we received our cover, it fit perfectly. I couldn't believe that somebody who is the least handy person, has zero knowledge of spas, was able to order a perfect fit.
I was also extremely ecstatic to see that the cover came with a solar blanket! I was about to buy one just prior to receiving our spa cover from you. I'm very glad I didn't.
Your company has gone above and beyond in service, speed, and quality. I will ABSOLUTELY recommend your company to all of my friends and family. We could not be happier with our purchase. Your guys are the best!! Keep up the fantastic service/quality you offer!
We received our new cover today, right on schedule. We are very pleased with the colour, fit, quality materials and not to mention the price. We will definitely recommend your company to family and friends. Thanks so much - another happy customer.
Mark & Sue
Our new cover arrived today, only few weeks after placing the order, and it fit like a glove. It is a superior cover to the one that came with the spa both in quality and fit. Thanks to Sunny who emailed to confirm the measurements and the type of spa the cover was for and also calling and confirming that the cover was ready to ship. It was delivered to my door and I had it on the tub within an hour.
Ross, Nova Scotia
Received our new premium cover on schedule. Good quality, nice look and the fit is perfect. I will report back in six months to let you know how the cover performed and endured through the winter. Thanks for the good service and a good product at a fair price.
Just have to say thanks. We are not regular online shopper's so when pricing covers we had a huge variety to chose from. After much research we went with Buy Factory Direct and crossed our fingers. Ordered on Sept 9th, cover arrived September 26th. It's a perfect fit far better than our previous replacement and maybe even the original. We are very please with our experience and will definitely be recommending them to all our friends.
Wed, 2011-10-05 08:10
I am happy to inform you that we've received the spa cover today and we are fully satisfied with it. The cover looks great, and fits perfectly.I would like to take this opportunity to express my appreciation of your attitude & the level of service and efficiency of your company. The whole procedure was pleasant & smooth. It was a pleasure!
Thank again, Irit
Wed, 2011-09-21 08:14
Just want to say thank you and congratulation on your service. I hope that everything that is bought on the internet gets the same result, everything you said was delivered, thanks to your staff.
Tue, 2011-09-13 13:06
We just received our new cover, how can one be so excited about a hot tub cover? I have nothing but good things to say about my transaction with Factory direct. When we sent our initial measurements in they were incorrect and they knew it and we remeasured. Shipping was fast, customer service was very prompt and pleasant and the cover is perfect. The fit is perfect and the sewing and material look very professional. Thank-you!!!!